Provides confidence to clients on organization's ability to provide high quality IT services

Structured change management

Helps in being prepared for disasters

Secures companies information assets

Better management of incidents

Provides for a market differentiator

Achieving ISO 20000 is only beginning of the journey, sustaining the same over time is a bigger challenge. ISO has very high expectations on managing the ITSM properly through document control system and maintaining records and showing quantitative process improvements. ISO 20000 prescribes maintaining 40+ mandatory records and typically as per organizational requirements, it may go up to 50 types of records being maintained.

Our GRCPerfect comes pre-built with 50+ standard proven ITSM processes and all required policies and guidelines which can be easily tailored by the organization. It also has 30+ data management modules such as Asset Tracker, Risk Tracker, Visitor Tracker, Material Movements Tracker, Service Tracker, Audit Plan and Track, Employee Skill Tracking, Training Tracking, Defects Tracking, Record Control Matrix, Document Control Matrix, Supplier Tracking including Supplier Evaluation etc.

All this means the organization can save huge amount of time and effort in implementing ISO 20000. Again, being an integrated product for ISO 9001, ISO 27001 and CMMI, organization's investment remains intact when the organization decides to implement other related standards.

All policies, processes, guidelines, templates and checklists for ISO 20000