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ISO 20000 is the world's most popular standard for IT service management. It is applicable for businesses which provide IT services or depend on their IT services for smooth business operations. The aim of ISO 20000 standard is to provide high quality IT services.
Provides confidence to clients on organization's ability to provide high quality IT services
Structured change management
Helps in being prepared for disasters
Secures companies information assets
Better management of incidents
Provides for a market differentiator
Achieving ISO 20000 is only beginning of the journey, sustaining the same over time is a bigger challenge. ISO has very high expectations on managing the ITSM properly through document control system and maintaining records and showing quantitative process improvements. ISO 20000 prescribes maintaining 40+ mandatory records and typically as per organizational requirements, it may go up to 50 types of records being maintained.
Our GRCPerfect comes pre-built with 50+ standard proven ITSM processes and all required policies and guidelines which can be easily tailored by the organization. It also has 30+ data management modules such as Asset Tracker, Risk Tracker, Visitor Tracker, Material Movements Tracker, Service Tracker, Audit Plan and Track, Employee Skill Tracking, Training Tracking, Defects Tracking, Record Control Matrix, Document Control Matrix, Supplier Tracking including Supplier Evaluation etc.
All this means the organization can save huge amount of time and effort in implementing ISO 20000. Again, being an integrated product for ISO 9001, ISO 27001 and CMMI, organization's investment remains intact when the organization decides to implement other related standards.
All policies, processes, guidelines, templates and checklists for ISO 20000
eLearning on ISO 20000
Planning of ISO 20000 implementation and tracking the same
Asset Master including Allocation, Movement and Component tracking
Automated Risk Analysis and Treatment Plan
Business Impact Analysis
Threat and Vulnerability analysis
Asset Service Records
Management Review Meetings
Action Item Tracking as per ISO 20000
Internal Audit Planning and Tracking
Material Movements Tracker
Accel-Frontline - A leading ITSM service provider with 30+ offices - ISO 20K certification completed
ANTSCorp - ISO 20000 process definition
Hexaware - Training on requirements for ISO 20000
10+ public workshops conducted for ISO 20000 internal auditing, lead auditor and implementation
Interested to know more?Please contact: Info@AdaptiveProcesses.com