What is ISO 9001?

ISO 9001 is the world’s most popular standard. It is applicable for industries of any nature and size, such as manufacturing units, BPOs, IT companies, hospital, school, even restaurants. The aim of ISO 9001 standard is to achieve better business results by focussing on customer satisfaction by improving quality of products and services.

ISO 9001 is a quality management system standard. It specifies requirements for a quality management system where an organization needs to:

  • Demonstrate its ability to consistently provide product that meets customer and applicable statutory and regulatory requirements,

  • Address customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable regulatory requirements.

How it benefits the organization?

  • ISO 9001:2008 is universally recognised and hence helps in getting new clients

  • Improved Quality and Productivity thus Better Customer Satisfaction

  • Better visibility in the market place

  • Certification increases the Customer's confidence in Supplier's Quality and Delivery Commitments

  • Registration can improve service performance and reduce uncertainty

  • Regular assessments ensure the organization continually uses, monitors and improves their processes

  • Worldwide Recognition

  • Clarity in Roles, Responsibilities and Authorities among all

  • Employee involvement and thus commitment

  • Improved Quality awareness throughout the organisation.

How to implement ISO 9001


Here is a typical implementation plan for ISO 9001

ISO 9001 Implementation Plan

Activity

Resp.

Support

Deliverables

Kick-off meeting

Adaptive

Client

Minutes of Meeting

Familiarity

Adaptive

Client

Review Schedule and Scope

Client

Adaptive

Scope

MR Training

Adaptive

Client

Training

Quality Policies

Client

Adaptive

Quality Policy

Quality Objectives

Client

Adaptive

Quality Objectives

Quality Manual

Client

Adaptive

Quality Manual

Process Definition

Client

Adaptive

Engineering Architecture Process

Client

Adaptive

Defined Process

Recruitment Process

Client

Adaptive

Defined Process

Training Process

Client

Adaptive

Defined Process

Management Review process

Client

Adaptive

Defined Process

Purchasing Process

Client

Adaptive

Defined Process

CSAT Process

Client

Adaptive

Defined Process

Document Control procedure

Client

Adaptive

Defined Process

Record Control

Client

Adaptive

Defined Process

Internal Audit

Client

Adaptive

Defined Process

CAPA Process

Client

Adaptive

Defined Process

Review and Approve policies and Processes

Client

Adaptive

Defined Process

Training

Adaptive

Client

Defined Process

Process Implementation

Client

Adaptive

CSAT Survey

Client

Adaptive

CSAT Report

Internal Audit Month 1

Adaptive

Client

Audit Report

Closure of Audit Action Items

Client

Adaptive

Management Review Meeting 1

Client

Adaptive

Minutes of Meeting

Liaison with Certification Agency

Adaptive

Client

Document Review

Ext. Auditor

Client

Audit Report

Pre-certification audit

Adaptive

Client

Closure of Audit Action Items

Client

Adaptive

Certification

Client

Adaptive

Certificate

How Adaptive adds value?

Achieving ISO 9001 is only beginning of the journey, sustaining the same over time is a bigger challenge. ISO has very high expectations on managing the QMS properly through document control system and maintaining records and showing quantitative process improvements. ISO 9001 itself prescribes maintaining 23 mandatory records and typically as per organizational requirements, it may go up to 50 types of records being maintained.

Our Adaptive Process Accelerator comes pre-built with 50+ standard proven processes which can be easily tailored by the organization. It also has 30+ data management modules such as Audit Plan and Track, Employee Skill Tracking, Training Tracking, Defects Tracking, Record Control Matrix, Document Control Matrix, Supplier Tracking including Supplier Evaluation etc.

All this means the organization can save huge amount of time and effort in implementing ISO 9001. Again, being an integrated product for ISO 27001 and CMMI, organization’s investment remains intact when the organization decide to implement other related standards.

Adaptive Process Accelerator Modules for ISO 9001

  • Automated Review and Test Defect capture through checklists

  • Employee master including Education, Skill, Competency mapping

  • Internal Audits Planning and Tacking of Internal Auditors

  • Audit Reporting and Tracking

  • Training Plan, Training Attendance and Feedback

  • Management Review Meetings

  • Action Item Tracking as per ISO 9001

  • Root Cause Analysis

  • Vendor Master including Vendor Evaluation

  • Delivery Release Note

Our ISO 9001 credentials

  • Empower Research, leading KPO organization in India (Completed ISO 9001 implementation)

  • Ness Technologies India, part of Largest Israeli IT company (ISO 9001 and CMMI implementation)

  • Vati Consulting, Premier Recruitment Process Outsourcing and HR Consulting Firm (ISO 9001 implementation)

  • Vana Solutions, High-tech solutions provider (ISO 9001 and CMMI implementation)

  • Satvik – Global Recruitment (Under implementation)

  • Arif and Bintoak – Architectural Engineers (Under implementation)

  • Textron – ISO 9001 Internal Audit

Link to ISO 9001 eLearning


Interested to know more…Please contact: Info@AdaptiveProcesses.com