What is ISO 9001?

ISO 9001 is the worlds most popular standard. It is applicable for industries of any nature and size, such as manufacturing units, BPOs, IT companies, hospital, school, even restaurants. The aim of ISO 9001 standard is to achieve better business results by focussing on customer satisfaction by improving quality of products and services ISO 9001 is a quality management system standard. It specifies requirements for a quality management system where an organization needs to: Demonstrate its ability to consistently provide product that meets customer and applicable statutory and regulatory requirements. Address customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable regulatory requirements.

  • ISO 9001:2008 is universally recognised and hence helps in getting new clients
  • Improved Quality and Productivity thus Better Customer Satisfaction
  • Better visibility in the market place
  • Certification increases the Customers confidence in Suppliers Quality and Delivery Commitments
  • Registration can improve service performance and reduce uncertainty
  • Regular assessments ensure the organization continually uses, monitors and improves their processes
  • Worldwide Recognition
  • Clarity in Roles, Responsibilities and Authorities among all
  • Employee involvement and thus commitment
  • Improved Quality awareness throughout the organisation.
Achieving ISO 9001 is only beginning of the journey, sustaining the same over time is a bigger challenge. ISO has very high expectations on managing the QMS properly through document control system and maintaining records and showing quantitative process improvements. ISO 9001 itself prescribes maintaining 23 mandatory records and typically as per organizational requirements, it may go up to 50 types of records being maintained. Our Adaptive Process Accelerator comes pre-built with 50+ standard proven processes which can be easily tailored by the organization. It also has 30+ data management modules such as Audit Plan and Track, Employee Skill Tracking, Training Tracking, Defects Tracking, Record Control Matrix, Document Control Matrix, Supplier Tracking including Supplier Evaluation etc. All this means the organization can save huge amount of time and effort in implementing ISO 9001. Again, being an integrated product for ISO 27001 and CMMI, organization?s investment remains intact when the organization decide to implement other related standards.

ISO 9001 Implementation Plan

Activity Resposibility Support Deliverables
Kick-off meeting Adaptive Client Minutes of Meeting
Familiarity Adaptive Client -
Review Schedule and Scope Client Adaptive Scope
MR Training Adaptive Client Training
Quality Policies Client Adaptive Quality Policy
Quality Objectives Client Adaptive Quality Objectives
Quality Manual Client Adaptive Quality Manual
Process Definition Client Adaptive -
Engineering Architecture Process Client Adaptive Defined Process
Recruitment Process Client Adaptive Defined Process
Training Process Client Adaptive Defined Process
Management Review process Client Adaptive Defined Process
Purchasing Process Client Adaptive Defined Process
CSAT Process Client Adaptive Defined Process
Document Control procedure Client Adaptive Defined Process
Record Control Client Adaptive Defined Process
Internal Audit Client Adaptive Defined Process
CAPA Process Client Adaptive Defined Process
Review and Approve policies and Processes Client Adaptive Defined Process
Training Adaptive Client Defined Process
Process Implementation Client Adaptive -
CSAT Survey Client Adaptive CSAT Report
Internal Audit Month 1 Adaptive Client Audit Report
Closure of Audit Action Items Client Adaptive -
Management Review Meeting 1 Client Adaptive Minutes of Meeting
Liaison with Certification Agency Adaptive Client -
Document Review Ext. Auditor Client Audit Report
Pre-certification audit Adaptive Client -
Closure of Audit Action Items Client Adaptive -
Certification Client Adaptive Certificate

GRCPerfect Modules for ISO 9000

An Effective ISO 9001 compliance management tool to reduce the effort and cost significantly.

  • Automated Review and Test Defect capture through checklists
  • Employee master including Education, Skill, Competency mapping
  • Internal Audits Planning and Tacking of Internal Auditors
  • Audit Reporting and Tracking
  • Training Plan, Training Attendance and Feedback
  • Management Review Meetings
  • Action Item Tracking as per ISO 9001
  • Root Cause Analysis
  • Vendor Master including Vendor Evaluation
  • Delivery Release Note

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